IT’s not what it seems
The coveted Christmas No 1 slot went to Hastings Borough Council (HBC) this Christmas, for their website. The arbitrator was something called the Sitemorse UK Local Government Index. According to Sitemorse, HBC had a ‘near-perfect overall score of 9.6/10 for digital compliance and user experience’. Long frustrated by the Council website’s user-hostile ways, Chris Hurrell takes a closer look at what’s being assessed.